Chief Operating Officer

Job Category: Operations
Job Type: Full Time
Job Location: Douala
Experience Level: 10 Years Minimum
African Zone: Cameroon
Duration: Unspecified Duration

PURPOSE OF THE ROLE 

The Chief Operating Officer  is responsible for defining, implementing, and overseeing the company’s operational strategy. The role ensures the effective functioning of all operational areas including client service delivery, people management, compliance, and central services.

The COO will drive operational excellence, strengthen governance and compliance frameworks, and ensure that the organization delivers consistent, high-quality services while supporting sustainable growth.

Closing Date: 30th April 2026

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KEY RESPONSIBILITIES

1. Strategic Leadership

  • Partner with the CEO to define and execute the organization’s strategic priorities.

  • Translate strategic objectives into actionable operational plans with clear performance indicators.

  • Lead operational initiatives that drive efficiency, innovation, and long-term business growth.

  • Ensure alignment between business strategy and operational execution across all departments.

2. Operational Excellence

  • Oversee the performance and efficiency of all operational functions.

  • Identify opportunities to streamline processes, improve productivity, and reduce operational costs.

  • Establish operational standards and performance frameworks to ensure service quality and consistency.

  • Leverage data, analytics, and operational reporting to drive continuous improvement.

3. Leadership & Team Management

  • Provide direct leadership and oversight to:

    • Head of Client Service Excellence

    • Head of People & Culture

    • Head of Compliance & Central Services

    • Legal Counsel

  • Build a culture of accountability, collaboration, and high performance.

  • Ensure the continuous development of departmental leaders and their teams.

  • Set clear performance objectives and monitor outcomes across operational units.

4. Human Resources & People Management Oversight Chief Operating Officer

  • Provide strategic oversight of HR functions through the Head of People & Culture.

  • Ensure effective talent acquisition, retention strategies, leadership development, and succession planning.

  • Ensure compliance with employment laws and company policies.

  • Promote diversity, equity, and inclusion initiatives that strengthen organizational culture.

  • Use HR analytics to monitor workforce performance, engagement, and productivity.

5. Compliance & Risk Management

  • Work closely with the Head of Compliance & Central Services to ensure full compliance with regulatory, legal, and ethical standards.

  • Establish and maintain robust operational risk management frameworks.

  • Ensure compliance systems and governance structures support the integrity of the organization’s operations.

6. Client-Centric Operations

  • Ensure operational processes deliver exceptional client service and consistent service quality.

  • Monitor service delivery performance metrics and address operational gaps.

  • Lead initiatives aimed at improving client satisfaction, retention, and long-term partnerships.

7. Cross-Departmental Coordination

  • Foster strong collaboration across departments to ensure alignment with organizational goals.

  • Strengthen communication channels and decision-making processes across operational functions.

  • Lead company-wide initiatives that require coordination between multiple departments.

QUALIFICATIONS & EXPERIENCE

  • Bachelor’s degree in Business Administration, Management, or a related field (Master’s degree is an advantage).

  • Minimum of 10 years of professional experience, including at least 5 years in senior leadership or operational management roles.

  • Proven experience managing complex operational environments and cross-functional teams.

  • Experience in HR services, recruitment, payroll, outsourcing, or professional services firms is a strong advantage.

  • Demonstrated expertise in compliance management, risk governance, and operational performance management.

  • Strong financial acumen with experience overseeing budgets and operational cost management.

  • Excellent communication, leadership, and stakeholder management skills.

PERSONAL ATTRIBUTES Chief Operating Officer

Leadership Excellence
Ability to inspire and lead cross-functional teams while building a culture of accountability and high performance.

Strategic Vision
Strong capability to align operational execution with long-term organizational goals.

Operational Expertise
Extensive experience improving processes, strengthening governance frameworks, and optimizing service delivery.

Client-Centric Mindset
Commitment to delivering high-quality services that strengthen client relationships and trust.

Analytical & Data-Driven Thinking
Ability to use data, metrics, and operational insights to guide strategic decisions and mitigate risks.

Communication & Influence
Strong interpersonal and presentation skills with the ability to engage stakeholders at all organizational levels.

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