Customer Service Agent

We are seeking a customer Service agent for our client in the sports betting sector to oversee the company’s operations, growth, and performance in Cameroon.

CLOSING DATE: 26th June, 2025

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PURPOSE Customer Service Agent

The Customer Service Agent will be the first point of contact for our customers, both online and in person. The ideal candidate will ensure that every player, whether new or experienced, receives friendly, knowledgeable, and timely support. From answering calls and guiding customers through the betting process, to resolving complaints and maintaining accurate records, you’ll be essential to delivering the fast, fun, and easy service.

KEY RESPONSIBILITIES

• Answer incoming calls and respond to queries from customers across various channels (phone, chat, email, and in person).
• Handle inquiries, complaints, and objections quickly and professionally, ensuring a positive customer experience.
• Troubleshoot problems related to account access, bet placement, deposits, withdrawals, and platform usage.
• Describe products and services in a clear, customer-friendly way.
• Take customers through the betting process, including how to register, deposit, place bets, and cash out.
• Sort and resolve customer queries within a short turnaround time.
• Record and maintain accurate customer information in our CRM and databases. Customer Service Agent
• Identify and collect potential leads for marketing and promotional targeting.
• Maintain a deep understanding of betting rules, games, and promotions, and explain them confidently to customers.
• Work with walk-in clients at our physical service centers or retail points, offering them in-person support with warmth and clarity.
• Identify pain points or recurring issues,and escalate them to the appropriate departments when necessary.

QUALIFICATIONS REQUIRED

• Fluent in French and English (spoken and written); other local languages are a plus.
• Friendly, confident communicator with a problem-solving mindset and strong emotional intelligence.
• Previous experience in customer service, preferably in betting, retail, telecom, or fintech industries.
• Comfortable using computer systems, mobile apps, and CRM tools.
• Ability to work rotating shifts, including evenings, weekends, and public holidays.
• Passionate about sports and familiar with sports betting platforms and terms.
• Organised and attentive to detail, with a commitment to providing accurate and timely support.