Head of Business Development

Job Type: Full Time
Job Location: Douala
Experience Level: 5 + years;
African Zone: Cameroon

Reporting to:   Managing Director

Closing Date:   20/07/2023



Intel HR Consulting is looking for a Head of Business Development for one of its clients specialized in freight forwarding. The ideal candidate should have a proven track record in senior Biz Development /other customer-facing roles, with experience in servicing key customers. He/ She will manage, control, and develop the overall Sales strategy/activities in the country in accordance with the group business strategy to increase market share and optimize business assets and human resources.


  • Drives execution of sales strategy/programs on country level and performs required analyses.
  • Follow up on spot quotes, maintain customer records, create, and pass on sales lead, inform customer about company products.
  • Lead, motivate, and supervise the Sales organization to achieve high performance and service quality.
  • Emerge customer and market requirements and passes them on in the organization.
  • Supports Managing Director and management team as the “key advocate” of customer interests.
  • Receive orders from customer, record order in system and get customer confirmation.
  • Manage customer communication by coordinating pick-up/delivery with customer.
  • Pro-actively inform customers about exceptions and deviations from planned shipment process.
  • Handle customer inquiries on transit times, customs regulations, rates, documents and declarations, and any other inquiries from customers pertaining to the transportation of goods by the company.
  • Handles escalated Customer Service-related issues.
  • Participates in reviews with other Managers and Team Leaders to identify areas of improvement, reviewing KPIs and enhancing overall service quality.
  • Run compliance checks, initiate credit check and credit application.
  • Manage exceptions (manage delayed pick-up, locate misplaced freight, or obtain correct documents) and communicate with stations and customers.
  • Develops sustainable relationship with key corporate customers and attend meetings with customers.
  • Create external reports for customers i.e., volumes shipped, on-time performance, financial or management reports.
  • Prioritizes and manages the allocation of appropriate resources and retaining.
  • Identify training needs and opportunities to develop and retain a highly skilled commercial team.
  • Drives performance improvement of team to achieve KPIs


  • Master’s degree in marketing, business, sales or any related field
  • Minimum 05 years of professional experience (with 3 years at a management position) in the field of freight forwarding and logistic.
  • Proven track record in people management roles (leadership, motivation, and people skills
  • Strong analytical, organizational and communication skills
  • Excellent knowledge of forwarding business, (AFR/OFR) and business systems
  • Good communication and presentation skills, ideally selling experience within the freight forwarding & logistics industry.
  • Proven track record in senior Biz Dev /other customer-facing roles, with experience in servicing key customers
  • Excellent understanding of forwarding customer needs
  • Deep process know-how
  • Self-directed, high energy, and proactive working style
  • High degree of self-confidence, initiative, and commitment
  • PC literate, excellent organizational, communication incl. telephone, and writing skills.
  • Excellent verbal and communication skills (written/spoken) in French & English.
  • Acts responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures, and agreements. Builds others’ trust in their own professionalism, integrity, expertise, and ability to get results.

NB: Only shortlisted candidates will be contacted

Apply for this position

Allowed Type(s): .pdf, .doc, .docx

Document uploaded!