ICT Support Officer

We are recruiting on behalf of our client for an ICT Support Officer. You will be the first point of contact for all internal IT queries, providing technical assistance and support related to computer systems, hardware, software, and networks. Your goal is to ensure end-user productivity by resolving issues efficiently and maintaining reliable IT systems.

CLOSING DATE:  4th February 2026, __________________________________________________________________________________________________________________________

PURPOSE:

The ICT Support Officer will be delivering level 1 & 2  ICT support within his scope of activity. The ideal candidates will be responsible for responding to clients in a timely manner and escalate any blocking issue to N+1 and   will actively participate in monitoring activities  and report any incident to management.

Key Responsibilities:

• Troubleshoot and resolve software and hardware related issues
• Software installation on devices (laptops, printers,..)
• Create and manage user access following internal procedures
• Monitor Service Desk for tickets assigned to the queue and process on priority base.
• Utilize the helpdesk tracking software to categorise and follow up on tickets
• Analyze the sourcing and quality of equipments being used
• Participate to the preparation of IT budget under Capex and Opex
• Desktop Operations & Conformity
• Participate in the Group desktop conformity activities as per defined frequency
• Perform regular monitoring of pre-defined and agreed equipment and services (scope include the following subjects but not limited to: Internet connections, Firewalls, VPNs, Anti-virus, NAS, Servers, backups,..)
• Analyse monitoring data with N+1 and implement preventives measures.

Required Qualifications:

• A minimum of a Higher National Diploma (HND) or Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience (1-3 years) in an ICT support or helpdesk role is highly desirable.
• Strong knowledge of Microsoft Windows environments, Microsoft 365 Suite, and common business applications.
• Practical understanding of computer hardware, local area networks (LAN), and internet systems.
• Excellent problem-solving and communication skills, with a patient and customer-oriented approach.
• Ability to work independently and manage multiple tasks effectively.

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