Store Manager

We are looking for two (02) Store managers for one of our clients specialized in mass distribution.

CLOSING DATE: November, 30^th , 2023

PURPOSE

the Store Manager oversee the overall operations of a store. He/ She plays a pivotal role in ensuring the store operates smoothly and efficiently, with a focus on store operation management, employee administration/ discipline and team management.

RESPONSABILITIES

Store Operations and Management:

• Develop and manage the store’s budget, including monitoring expenses and optimizing profitability.
• Contribute to the development and implementation of sales & Marketing strategies.
• Implement visual merchandising standards to enhance the store’s visual appeal and facilitate efficient product placement and organization.
• Implement loss prevention measures to minimize theft and maximize store security.
• Create and maintain a welcoming and inclusive environment for customers, promoting customer loyalty and repeat business.

Administration & Team management

• Monitor and maintain compliance with company policies, legal requirements, and health and safety regulations.
• Facilitate the onboarding process of new staff by conducting training sessions and preparing onboarding documentation.
• Follow up on the personnel administrative and disciplinary management (attendance, discipline etc)
• Provide mentorship, guidance, and support to ensure the team meets their individual and collective goals.
• Foster a positive work environment, encouraging teamwork, professional development, and employee satisfaction.
• Manage the personnel complaints.
• Conduct regular performance evaluations, address performance issues, and implement strategies for improvement.

Sales Target Achievement:

• Develop and execute a comprehensive sales plan to achieve assigned sales targets and revenue objectives.
• Monitor sales performance against targets and take proactive measures to maximize sales opportunities.
• Prepare and deliver sales forecasts, reports, and presentations to management on a regular basis.
• Continually identify areas for sales improvement and implement strategies to optimize sales processes and outcomes.

Customer Service Excellence

• Foster a customer-centric culture, ensuring exceptional service delivery and customer satisfaction.
• Address customer inquiries, concerns, and complaints promptly and effectively.
• Train and guide staff on delivering excellent customer service, product knowledge, and sales techniques.
• Collaborate with internal departments to address customer inquiries, resolve issues, and ensure prompt delivery of products and services.

Relationship Management

• Develop and maintain positive relationships with suppliers, manufacturers, and vendors to ensure timely and effective product sourcing.
• Collaborate with other departments within the organization, including marketing, finance, and human resources, to align strategies and achieve overall business objectives.
• Build and foster relationships within the local community to enhance the store’s brand awareness and reputation.

REQUIRED SKILLS AND QUALIFICATIONS

• Bachelor’s degree in business administration/Management, or a related field (preferred).
• Five years (05) of proven experience on a similar manager role
• Strong leadership and team management skills, with the ability to motivate and develop employees.
• Excellent communication, interpersonal, and customer service skills.
• Sound knowledge of furniture, electronics, sanitary products, industry trends, and market competition.
• Proficiency in inventory management systems and point-of-sale (POS) software.
• Strong analytical and problem-solving abilities.
• Exceptional organizational skills and attention to detail.
• Ability to work in a fast-paced, dynamic environment and make informed decisions under pressure.
• Ability to work independently and as part of a team in a fast-paced, target-driven environment.