Store Manager

Job Type: Full Time
Job Location: Douala Yaoundé;
Experience Level: 5 years minimum
African Zone: Cameroon

We are looking for two (02) Store managers for one of our clients specialized in mass distribution.

CLOSING DATE: November, 30th , 2023


the Store Manager oversee the overall operations of a store. He/ She plays a pivotal role in ensuring the store operates smoothly and efficiently, with a focus on store operation management, employee administration/ discipline and team management.


Store Operations and Management:

  • Develop and manage the store’s budget, including monitoring expenses and optimizing profitability.
  • Contribute to the development and implementation of sales & Marketing strategies.
  • Implement visual merchandising standards to enhance the store’s visual appeal and facilitate efficient product placement and organization.
  • Implement loss prevention measures to minimize theft and maximize store security.
  • Create and maintain a welcoming and inclusive environment for customers, promoting customer loyalty and repeat business.

Administration & Team management

  • Monitor and maintain compliance with company policies, legal requirements, and health and safety regulations.
  • Facilitate the onboarding process of new staff by conducting training sessions and preparing onboarding documentation.
  • Follow up on the personnel administrative and disciplinary management (attendance, discipline etc)
  • Provide mentorship, guidance, and support to ensure the team meets their individual and collective goals.
  • Foster a positive work environment, encouraging teamwork, professional development, and employee satisfaction.
  • Manage the personnel complaints.
  • Conduct regular performance evaluations, address performance issues, and implement strategies for improvement.

Sales Target Achievement:

  • Develop and execute a comprehensive sales plan to achieve assigned sales targets and revenue objectives.
  • Monitor sales performance against targets and take proactive measures to maximize sales opportunities.
  • Prepare and deliver sales forecasts, reports, and presentations to management on a regular basis.
  • Continually identify areas for sales improvement and implement strategies to optimize sales processes and outcomes.

Customer Service Excellence

  • Foster a customer-centric culture, ensuring exceptional service delivery and customer satisfaction.
  • Address customer inquiries, concerns, and complaints promptly and effectively.
  • Train and guide staff on delivering excellent customer service, product knowledge, and sales techniques.
  • Collaborate with internal departments to address customer inquiries, resolve issues, and ensure prompt delivery of products and services.

Relationship Management

  • Develop and maintain positive relationships with suppliers, manufacturers, and vendors to ensure timely and effective product sourcing.
  • Collaborate with other departments within the organization, including marketing, finance, and human resources, to align strategies and achieve overall business objectives.
  • Build and foster relationships within the local community to enhance the store’s brand awareness and reputation.


  • Bachelor’s degree in business administration/Management, or a related field (preferred).
  • Five years (05) of proven experience on a similar manager role
  • Strong leadership and team management skills, with the ability to motivate and develop employees.
  • Excellent communication, interpersonal, and customer service skills.
  • Sound knowledge of furniture, electronics, sanitary products, industry trends, and market competition.
  • Proficiency in inventory management systems and point-of-sale (POS) software.
  • Strong analytical and problem-solving abilities.
  • Exceptional organizational skills and attention to detail.
  • Ability to work in a fast-paced, dynamic environment and make informed decisions under pressure.
  • Ability to work independently and as part of a team in a fast-paced, target-driven environment.

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