Casino Hosts

We are looking for charismatic Casino Hosts who excel at creating memorable guest experiences. The role involves engaging VIP players, coordinating events and promotions, and building long-term relationships that enhance loyalty and satisfaction.

CLOSING DATE: NOVEMBER 5TH 2025

PURPOSE: CASINO HOSTS

The Casino Host is responsible for providing exceptional customer service to high-value guests and VIPs. They will develop and maintain relationships with guests, ensuring that they have an enjoyable and memorable experience at the Grand Palace Casino.

KEY RESPONSIBILITIES:

• Greets guests on the Casino floor, establishing rapport with them and providing offers and amenities based upon specific Casino guidelines for levels of play.
• Serve as a primary point of contact for all guests and VIPs, providing exceptional customer service and addressing any concerns or issues that they may have.
• Develop and maintain relationships with guests, ensuring that their needs and preferences are understood and met.
• Responsible for exercising discretion and the issuance of comp entitlements according to the P&P limits established by management for their position.
• Assist the Executive Casino Host to coordinate and manage special events and promotions for VIPs, including arranging transportation, accommodations, F&B, and other services as needed.
• Collaborate with other departments, including marketing, food and beverage, and gaming operations, to ensure a seamless and enjoyable guest experience.
• Compile and produce daily, weekly, and monthly reports on guest activity, trends, and opportunities under the supervision of the Executive Casino Host.
• Ensure that guest information is accurate and up to date in the casino’s database.
• Handle and resolve guest complaints and issues in a timely and professional manner. Seek supervisory advisory when needed.
• Maintain and respect the confidentiality of guest and Member information and databases as well as any internal information regarding the Company’s marketing programs or offers.
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary.

QUALIFICATIONS AND EXPERIENCE: CASINO HOSTS

• Excellent written, verbal, and non-verbal communication skills in French and English are required.
• Bachelor’s degree in hospitality, business, marketing, or a related field and/or equivalent combination of education and experience
• Minimum of 2 Years experience as a Casino Host or similar position in a Hospitality or marketing environment involving dealing with high-value guests.
• Must be able to exercise discretion and independent judgment with respect to matters of significance.
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with high-value guests and VIPs.
• Excellent problem-solving and decision-making skills, with the ability to handle multiple tasks and priorities in a fast-paced environment.
• Strong organizational and time management skills, with the ability to work independently and as part of a team.
• Demonstrated ability in maintaining consistent, high-quality service levels.
• Advanced computer skills, including proficiency in MS Office.
• Ability to maintain the confidentiality of sensitive guest and company information.
• Must be willing and able to work a flexible schedule to include nights and weekends.
• Work in a fast-paced, busy, and somewhat stressful environment.