CUSTOMER CARE OFFICER

We are looking for CUSTOMER CARE OFFICER for our client.

CLOSING DATE: 9TH AUGUST, 2024

PURPOSE

As a Customer Care Officer, you will be the first point of contact for our customers, providing excellent service and support. Your primary responsibilities will include handling customer inquiries, resolving issues, and ensuring customer satisfaction.

RESPONSIBILITIES CUSTOMER CARE OFFICER

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues efficiently and effectively.
• Provide product and service information to customers.
• Document customer interactions and maintain accurate records.
• Collaborate with other departments to ensure customer needs are met.
• Identify and escalate priority issues to the appropriate channels.
• Follow up on customer interactions to ensure resolution.
• Assist in the development and implementation of customer service policies and procedures.

REQUIRED SKILLS AND QUALIFICATIONS

The ideal candidates must have:

• High school diploma or equivalent; a bachelor’s degree is preferred.
• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work independently and as part of a team.
• Proficiency in using customer service software and MS Office.
• Patience and empathy when dealing with customers.
• Ability to handle stressful situations and difficult customers.

The ideal candidates must have:High school diploma or equivalent; a bachelor’s degree is preferred.Proven experience in a customer service role.Excellent communication and interpersonal skills.Strong problem-solving abilities.Ability to work independently and as part of a team.Proficiency in using customer service software and MS Office.Patience and empathy when dealing with customers.Ability to handle stressful situations and difficult customers.Respond to customer inquiries via phone, email, and chat in a timely and professional manner.Resolve customer complaints and issues efficiently and effectively.Provide product and service information to customers.Document customer interactions and maintain accurate records.Collaborate with other departments to ensure customer needs are met.Identify and escalate priority issues to the appropriate channels.Follow up on customer interactions to ensure resolution.Assist in the development and implementation of customer service policies and procedures.